Apple IOS Devices are not getting the splash page
Some iOS devices are not automatically redirected to the Captive Portal when the user connects to the WiFi hotspot with a iOS device.
- Double-check that your network equipment does not have a "Bypass Apple CNA" feature. If it does, be sure that the feature is NOT enabled.
- Be sure that the IOS device has “Auto-Login” enabled for the guest network. See this Apple article for more info. How iOS devices determine if it has an Internet connection
- Devices check for the following domains which are hosted on Akamai network:captive.apple.com www.airport.us www.thinkdifferent.us
- If the domain is accessible the Captive Portal is not triggered automatically. A "Success" response means the device is connected to the internet.
How to test on iOS: Make sure you have no active internet session. If you do, wait until your session profile expires. -
Check Auto-Join and Auto-Login settings
- Launch the Settings app on your iPhone or iPad.
- Tap on Wi-Fi
- Tap on the info button next to the network name.
- Turn Auto-Join and Auto-Login off
- Associate the device with your WiFi network, but do not connect through the splash page.
- Open regular Safari browser and enter the "captive.apple.com" to the URL
- If you get the "Success", the Apple's domain is accessible Possible Solutions
- Forget the Wi-Fi network
- Launch the Settings app on your iPhone or iPad.
- Tap on Wi-Fi.
- Tap on the info button next to the network name.
- Tap on Forget This Network.
- Restart you iOS Device: Based on our experiences, restarting the iOS device should resolve the issue with CNA (Captive Network Assistant)
- Launch iOS Settings, then General tab ➡️ Reset and select Reset Network Settings. This will delete all network settings, returning them to factory defaults.
- Check your Walled Garden settings or your Firewall Policy.
The akamaihd.net and akamai.net domain and IP addresses have to be inaccessible to unauthenticated users