FAQs

Question: Can I pause my plan without losing my setup?

Answer: We don’t offer a plan pause. Moving to a Starter plan may let you keep parts of your account setup, but some features, content, and settings may become unavailable or be deleted after a downgrade. Canceling or suspending the account may also affect access to data. Before making a change, let’s review the specific plan and configuration so we can confirm what would be retained and what needs to be exported.

Question: Can I have my own branded domain name for the splash page?

Answer: No, due to hardware restrictions, you will need to use the supplied splash page URL's BUT, you can create your own CNAME records for the dashboard if you'd like. We do offer a white label edition that you can have custom URLs, contact us for more information.

Question: Do you support Webhooks?

Answer: At this time the Smart WiFi platform does not support webhooks. However, there are other options you have to request information about your WiFi guests from the platform APIs. You can also use the Guest Token feature, with the post-authentication Redirect URL, to trigger an external server to get Guest data from our other API endpoints. For more details, see THIS ARTICLE